Careers

We are looking for an Experienced Customer Service Representative that carries our Values and is committed to an outstanding customer experience.

If you have past experience working in the auto collision, auto dealer or auto service industry and meet the below requirements, then please contact us so we can explore this opportunity together.

Position Profile:

Reporting to the Customer Service Team Leader, the Customer Service Representative will act as the first point of contact for customers, assuring their experience with Waterdown Collision as easy and stress free as possible.

This is a multi-faceted role with a variety of duties including, but not limited to, answering phones and manning the reception desk, scheduling appointments and booking vehicle repairs, arranging for rental cars and shuttle services, basic administration and data entry, receiving payments and reviewing invoices with the customer,

Hours for this role: The Customer Service Representative will work Monday – Friday 7:00 a.m. to 4:00 p.m. and/or 8:00 to 5:00 p.m. The role will also require participation in the Saturday rotation which consists of 1 - 2 shifts per month, 8:00 am – 12:00 pm.

Position Requirements:

• Intermediate to senior experience in a customer service role
• Experience in the automotive industry required (e.g. Auto Collision, Auto Dealership or Auto Service.)
• Proven aptitude for working with numbers and strong attention to detail
• Excellent organizational and time management skills
• Flexible and Adaptable, with the Ability to manage multiple tasks and frequent interruptions
• Exceptional customer service
• Excellent interpersonal and communication skills
• Capable of working effectively as a team member or independently with minimal supervision
• Computer proficiency – MS Office – Excel and Word, electronic mail and capable and willing to learn new programs as required
• Experience with industry related software is preferred
• Ability to work 1 – 2 Saturdays per month; 8am – 12pm

Additional Details:

• Please apply at your earliest convenience as we are actively moving forward to fill this position as quickly as possible.
• Work occurs mainly in a casual business office environment
• Compensation will be commensurate based to experience.

Apply Today by emailing employment@waterdowncollision.com

We thank all applicants for applying. Please be advised that only qualified applicants will be contacted.