Frequently Asked Questions

No – a car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built as a unibody (frame and body as one). Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Yes we can! Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes, we have multiple customer shuttle vehicles and will be happy to offer you a ride back home. We can also pick you up when your car is ready.

We are a certified Enterprise depot, and have rental cars available to you on site. We also have a fleet of 7 loaner cars that maybe available for those who do not have rental coverage.

That is up to you. You should ensure that the other party understands that the estimate we provide is just ‘an Estimate’ and prices are subject to change once the repairs are completed. We will handle all logistics of payment with the other party.

Yes. We guarantee all repairs with a Lifetime Warranty.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry collision coverage, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

We accept Visa, MasterCard, Debit, Cash and Certified Cheque.

How long it takes to repair your vehicle depends on the work that is being done. Your advisor will give you an estimate of the time it will take to complete the repairs to your vehicle.

Save hundreds of dollars in dealer charges! Waterdown Collision offers several options for lease return vehicles that are more cost efficient than paying dealer penalties and we offer quick turn around (same day or next day):

Quick clean up

  • exterior buff and shine
  • interior clean up

Bumpers, Bumps and Bruises

  • bumper repair
  • refinishing of dings and scratches on entire vehicle

No worries! We will happily arrange for you to get towed.

For your convenience, Waterdown Collision has rental cars available on site.

Don’t worry about a thing. You’re never stuck when you deal with us. Waterdown Collision has courtesy vehicles available.

Waterdown Collision offers a local shuttle service.

Waterdown Collision is a certified repair facility for most of the major automotive brands.

Yes! Our experienced Customer Service Specialists will help guide you through the claims process.

Waterdown Collision will deal with the third party on your behalf including collecting the funds in advance of starting the repairs.

Our CSR's use advanced technology to communicate with our clients throughout the repair process. We will update you every step of the way!

Waterdown Collision takes pride in offering clients a full-service, platinum experience. Just check our Google ratings and you’ll know how much our clients love us! No matter what the situation, we offer our clients a Best in Class experience every time.

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